Shipping & Returns

Shipping Information For Island Woodcraft

Island Woodcraft Supplies ships within Canada by Post or Courier as directed by the customer. In most cases the rate will not exceed those shown on the cart screen. There are exceptions where the item or items are of such weight that they must be delivered by other means. In those cases the freight amount will be discussed with the customer prior to shipment. Rates on shipments to the United States and other International destinations are for comparison only, the actual rate will be by quotation and will be provided to the customer prior to shipment. No response is required if the rate is agreeable. COD shipments are not available outside Canada.

Returns are allowed within 30 days of purchase. Returned goods must be prepaid to our address and arrive in the original packaging. Original invoice and payment receipt are to be included. Original purchase price less the freight amount will be credited to the media account used by the customer.

In the case of a warranty return, goods returned for warranty repair or replacement under the original manufacturers warranty policy shall be sent to our address prepaid and insured. The goods will be repaired or replaced as per the warranty policy of the product and returned to the customer.
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